Privacy Policy
Last updated
The short version
A summary only. The numbered sections below are the full policy.
- We collect your email (including one typed into the order form but never submitted), your order details and files, your messages, and basic technical data from your browser.
- Card payments go through payment processors, and we never receive your full card number.
- Writers see your instructions and files, never your name, email, phone number or payment details.
- We do not sell personal data.
- Promotional emails are optional, and every one of them has an unsubscribe link.
- Account and order records are kept only as long as disputes, accounting and the law require, and no longer than 10 years after your last use of the account.
- Cookies keep you signed in and remember how you found the site.
- To see, correct or delete your data, write to support@dissertationservice.org from your account email. We answer within one month.
1. Controller
1.1 PVexperts (“the Company”, “we”, “us”) operates DissertationService.org (the “Website”) and is the controller of the personal data described in this policy. “You” means anyone who visits the Website or uses the service.
1.2 This policy covers the Website, the order form, your account and the emails and messages we exchange with you. The service itself is governed by the Terms and Conditions.
1.3 For any privacy question or request, write to support@dissertationservice.org. It is the only address we use for these matters.
2. Data Collected
2.1 For your account we collect your email address, and the order form also asks for your name, a phone number and your country. Your time zone is kept if you set one.
2.2 For each order we keep the instructions, the files you upload, your messages with support and the writer, your order history, and any ratings and feedback you leave.
2.3 Card payments are handled by third-party payment processors. We never receive or store full card numbers. We see the payment status and limited details, such as the last digits of the card, the country that issued it and the processor’s fraud signals.
2.4 If we ask you to verify a payment, for example with a screenshot of the charge in your online banking, that material is used only for the check and deleted afterwards.
2.5 When you use the Website, we receive technical data such as your IP address, browser and device type, the pages you visit and the page that referred you, along with the cookies described in section 11. Our own systems keep a record of these visits and of how the order form is used.
2.6 An email address typed into the order form reaches our servers as soon as it is entered, even if you never place the order. It is kept for up to 45 days, and only its domain, the part after the @ sign, goes into our records of how the form is used.
2.7 If you write to support by email or on WhatsApp, we keep those messages together with the address, number or profile name they come from.
3. Writers
3.1 Writers see an order’s instructions and files. They never see your name, email address, phone number or payment details.
3.2 Please keep personal data, such as your name, student ID or contact details, out of your instructions and uploaded files.
4. Purposes and Legal Bases
4.1 We use personal data for the purposes below, each on the legal basis shown.
| Purpose | Legal basis |
|---|---|
| Providing the service, your account and your orders | Our contract with you |
| Payments, fraud prevention and security | Our legitimate interests, and legal obligations for payment and accounting records |
| Answering support requests | Our contract with you, or our legitimate interests |
| Service emails about your orders | Our contract with you |
| Promotional emails | Your consent or our legitimate interests, always with an unsubscribe link |
| Measuring how the Website and the order form are used, and improving them | Our legitimate interests |
| Complying with the law and with lawful requests from authorities | Legal obligation |
4.2 You can opt out of promotional emails at any time, through the link in any of them or by writing to support. Service emails about your orders continue while you have orders with us.
4.3 Where we rely on legitimate interests, you can object to that use at any time (section 8).
5. Recipients
5.1 We share personal data only with the following recipients, and only as far as each one needs it.
- Payment processors and banks, to take and check payments.
- Hosting and IT providers that run the Website and our systems.
- Email delivery providers that send our messages.
- WhatsApp, when you choose to contact us there.
- Professional advisers, and authorities where the law requires it.
- Other websites and services operated by the Company, where they service your orders and account.
5.2 We do not sell personal data.
6. International Transfers
6.1 Our providers may process personal data outside your country and outside the European Economic Area. Such transfers rely on safeguards such as the standard contractual clauses approved by the European Commission.
7. Retention
7.1 Account and order records are kept while your account is in use and afterwards for as long as they are needed for disputes, accounting and legal obligations, and no longer than 10 years after your last use of the account.
7.2 Payment verification material is deleted once the check is done.
7.3 Our own records of visits and of how the order form is used are kept for 13 months.
7.4 An email address typed into the order form without an order being placed is kept for up to 45 days.
7.5 The data we use for promotional emails is kept until you unsubscribe.
7.6 A verified request to delete your data is completed within 14 days, except for records the law requires us to keep.
8. Rights
8.1 Under the EU and UK GDPR you have the right to access your personal data, to have it corrected or deleted, to restrict its use, to receive it in a portable form, to object to its use (including for direct marketing) and to withdraw any consent you have given.
8.2 You also have the right to complain to a data protection authority, in particular the one where you live or work.
8.3 Send requests to support@dissertationservice.org from the email address on your account. We may ask you to confirm your identity, and we answer within one month. If we cannot meet a request in full, for example because the law requires us to keep certain records, we tell you why. The GDPR page sums up these rights.
9. California
9.1 We do not sell personal information. California residents can ask what personal information we hold about them, and ask for it to be deleted, by writing to support with “California Privacy Request” in the subject line.
10. Children
10.1 The service is not directed at anyone under 16. If we find that we hold a child’s personal data, we delete it.
11. Cookies
11.1 A session cookie, es_sid, keeps you signed in to your account.
11.2 Three first-party cookies, es_aid, es_first and es_last, remember how you first and most recently found the Website, for example through a search, an ad or another site, so that we can see which channels bring customers.
11.3 The cookie page explains how to block or delete cookies in your browser. Without the session cookie you cannot stay signed in.
11.4 The cookie notice at the bottom of the page remembers, in your browser’s own storage, that you have dismissed it.
12. Security
12.1 Every page of the Website is served over HTTPS, staff access to personal data is limited to what each role needs, and card data stays with the payment processors.
12.2 No system is perfectly secure. Keep your password private, and tell support at once if you suspect that someone has misused your account.
13. Changes
13.1 We publish every change to this policy on this page with a new “last updated” date.